Refund policy

 

At Stick Around, we pride ourselves on providing custom products tailored to our customers' preferences and specifications. Due to the personalised nature of our products, we regret to inform you that we do not accept returns or exchanges, except in cases where the item received does not match the description provided at the time of purchase.

If you believe that the item you have received does not accurately reflect the description or specifications outlined at the time of purchase, we encourage you to contact us immediately. Our customer service team will work diligently to address your concerns and find a satisfactory resolution.

Please note the following exceptions:

Cancellations: A full refund may be provided if the order is canceled before production has commenced or within 24 hours, which ever comes first. After this timeframe, cancellations may not be possible as work has commenced.
Its best to contact us as soon as possible at sales@stickaround.au

If you have selected to receive a print proof and/or work has already commenced, a cancellation fee may apply of up to $40 may apply.

Compliance with Australian Consumer Law: In accordance with Australian consumer law, refunds may also be provided in cases where the product is faulty, not as described, or does not perform its function as expected. We are committed to upholding your rights as a consumer under Australian law.

Any requests for returns, exchanges, or refunds must be made within 14 days of receiving your order. We kindly ask that you provide relevant details, such as your order number and a clear description of the issue, with pictures, to facilitate the process.

Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If your refund is approved, it will be automatically processed to your original payment method within 10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company's processing times.

If more than 15 business days have elapsed since your return was approved and you have not yet received your refund, please don't hesitate to contact us at sales@stickaround.au If required, items approved for return should be sent to:
PO BOX 734 Noarlunga Post Office, Noarlunga Centre SA 5168

At Stick Around, we are committed to ensuring your satisfaction with every purchase. Your feedback is invaluable to us, and we appreciate the opportunity to address any concerns you may have regarding your custom products.

Thank you for choosing Stick Around. We look forward to serving you again in the future.

Sincerely,

The Stick Around Team